How do I add, delete, or reset the forgotten passwords of users in Records365?

The addition or deletion of non-ADFS user accounts, as well as the reset of forgotten passwords, is performed as follows:

  • Lodge a ticket via the Online Support Portal, requesting the desired action. Your request should include the username of the account.
  • You will receive a message shortly from our support team, confirming the action, and providing new account details as appropriate.

If the user in question is an ADFS user, these operations do not require the assistance of RecordPoint Support, and can be done via the usual means. 

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